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Benefits of MS Teams Direct Routing for Your Business

Caprus Digital’s Microsoft Teams Direct Routing solution with own Cloud SBC delivers enterprise-grade voice within Teams offering a flexible, cost-effective alternative to Microsoft Calling Plans along with choice DID / Virtual Numbers too . It enables customised, unified communication, backed by carrier-grade reliability and scalable infrastructure.

This solution complements your existing Microsoft 365 setup, enabling seamless global communication across teams, partners, and customers.

Microsoft Teams Direct Routing is a feature that allows businesses to make and receive calls directly through the Microsoft Teams platform, eliminating the need for separate phone systems and choosing their own service provider too . For this the MS Teams users need just the Phone System license for most of the cases and for E5 MS Teams users the Direct routing services is Built in

Flexibility

Flexibility

Scale up or down based on your business needs with transparent pricing

Cost Savings

Cost Savings

Reduce infrastructure costs and maintenance overhead significantly

Efficiency

Efficiency

Streamlined operations with centralized management and monitoring

Security

Security

Enterprise-grade security with full compliance and audit trails

Support

Support

Round-the-clock technical support with global coverage and expertise

Your Challenges

Rising Business Communication Costs

High telecommunications costs affecting your bottom line

Scalable solution for global enterprises

Need for flexible, worldwide communication infrastructure

Reduce complexity with easy suppliers

Simplified vendor management and integration processes

Enterprise-grade security & data privacy

Meeting strict compliance and security requirements

How Our Solution Works

Caprus Digital’s Microsoft Teams Direct Routing connects your preferred SIP providers to Teams via our secure cloud SBC, linking Microsoft’s Phone System with the PSTN for uninterrupted inbound and outbound calling.

It seamlessly integrates enterprise telephony with Microsoft Teams’ powerful collaboration tools, enabling calls from any device, anywhere in the world. Organizations can also deploy with our own SBCs for enhanced flexibility, security, and control.

Why Choose Our Solution?

Empower your business with Caprus Digital MS Teams Direct Routing solution which offers reliable, cost-efficient, future-ready communication solutions featuring global SIP coverage, seamless integration, and dedicated support.

Schedule Campaigns

Global SIP Coverage

Direct partnerships with TIER-1 carriers ensuring reliable worldwide voice connectivity

Segment Audience

Quick Set-up

Experience our customer centric approach , facilitating collaboration and swift implementation/migration.

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Cost Effective

Caprus Digital’s MS Teams Direct Routing reduces phone system and call costs globally.

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Dedicated Support

Enterprise-grade support with dedicated account management and monitoring

Join Us as a Reseller

Partner with Caprus Digital and grow your business by reselling Microsoft Teams Direct Routing. Start generating profit while offering affordable solutions and personalized partner support.

Simple, Transparent Pricing

MS Teams Telephony

For Global Calling

₹ 1250

Minimum Order Quantity: 5 Months

Service Duration: 1 Year

  • ✅Unlimited global calling plan to worldwide destinations (Pay as you use, minute cost extra)
  • ✅ Direct Routing enabled Microsoft Teams Telephony
  • ✅ Make and receive calls globally, even outside Teams
  • ✅ One Virtual Number included
  • ✅ Microsoft certified Session Border Controller (SBC)

MS Teams Telephony

For Global Calling

Price on Request

Minimum Order Quantity: 5 Months

Service Duration: 1 Year

  • ✅Unlimited global calling plan to worldwide destinations (Pay as you use, minute cost extra)
  • ✅ Direct Routing enabled Microsoft Teams Telephony
  • ✅ Make and receive calls globally, even outside Teams
  • ✅ One Virtual Number included
  • ✅ Microsoft certified Session Border Controller (SBC)
Starter

For Small Business

₹ 1999 /month

  • ✅Two-Way Communication
  • ✅ Automated Responses
  • ✅ Rich Media Content
  • ✅ Integration with CRM Systems
  • ✅ Multi-Agent Support
  • ✅ Bulk Broadcast messaging
  • ✅ No Number Blocking
  • ✅ Send messages with clickable buttons
  • ✅ Get verified Bluetick on WhatsApp
  • ✅ 24*7 Service support

Growth

For Scaling Business

₹ 2999 /month

  • ✅Two-Way Communication
  • ✅Automated Responses
  • ✅ Rich Media Content
  • ✅ Integration with CRM Systems
  • ✅ Multi-Agent Support
  • ✅ Bulk Broadcast messaging
  • ✅ No Number Blocking
  • ✅ No Code ChatBot
  • ✅ Send Product/Service CatLog
  • ✅ Get verified Bluetick on WhatsApp
  • ✅ Send messages with clickable buttons
  • ✅ 24*7 Service support

Frequently Asked Questions

Direct Routing for Microsoft Teams — FAQs

Caprus Digital — quick answers to common questions

Setup is handled by the Caprus Digital implementation team and typically completes within 24–48 hours once scheduled.

Yes — Caprus Digital provides two-way voice services globally. In-country local caller ID is supported where available, and international caller ID is used in other regions.

Yes — Caprus Digital offers a Microsoft-approved hosted SBC at no extra cost. They also support customers who prefer to use their own SBC.

Summary steps:
  1. Create and verify domain in Teams tenant.
  2. Create PSTN usage.
  3. Create voice routes & routing policy.
  4. Add SBC to your Teams tenant (via PowerShell).
  5. Add and assign virtual phone numbers.
  6. Create custom caller ID policy.
  7. Configure dynamic caller ID.
Detailed guidance is available in Caprus Digital configuration documentation.

  • You must have your own Microsoft Teams account and license (Office 365 E1, E3, or E5).
  • Virtual phone numbers must be purchased through Caprus Digital and routed via SIP to Teams.
  • A Caprus Digital license is not required to configure Direct Routing.

  • Calling Plans support outbound caller ID in about 17 countries.
  • Direct Routing expands that to 80+ countries for outbound caller ID, and 170+ countries for inbound caller ID.
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