Cancellation & Refund

Cancellation & Refund

At Caprus Digital LLC, cancellations are permitted within 6 hours of order placement, provided that no provisioning or processing has commenced. If any setup, configuration, or platform allocation has already begun, cancellation if approved will be subject to a processing fee and deduction of any third-party or platform-related costs incurred. No refunds shall be provided for fully delivered or consumed services. In the event of a verified technical failure solely attributable to Caprus Digital LLC, a prorated refund or service credit may be issued at the company’s discretion. All cancellation requests must be submitted in writing to sales@caprusdigital.com with relevant order details. Approved refunds, if any, will be processed within 7–10 business days. Unauthorised chargebacks or payment disputes without prior written communication may lead to service suspension and legal action.

Clients are requested to review service performance upon activation and report any issues promptly. If a service disruption or technical failure arises whether immediate or occurring at any point during the service period and the issue persists for an extended duration without resolution, the client may request cancellation. In such cases, any unused top-up balance will be refunded, and rental charges, if applicable, will be refunded proportionately for the period during which the service remained non-functional. All such refund requests will be subject to verification, and approved refunds will be processed within fifteen (15) working days via the original payment method.